FAQ

You can check in from 15:00, and must check out by 10:00.

Depending on room availability, early check-in or later check-out is available on request for an additional charge. Please let our staff know beforehand.

There is no reception on-site, so please ensure you are familiar with the check-in process ahead of your stay.

Yes, you can use the guest car park, which is located in front of the facility. The car park is provided free of charge for our guests, but as spaces are limited, please inform us of how many you will need.

All our rooms come with complementary high-speed Wi-Fi for the use of our guests.

Yes. Let us know beforehand that you will be sending luggage, and send your luggage, labelled clearly with the date of check-in and the name of the person who made the reservation, to the address below.

Unfortunately, we do not provide pick-up and drop-off services. However, we can arrange a taxi on prior request. There is also a convenient bus service that leaves from right in front of the facility. For details, please refer to the access page.

We can accommodate up to six adults. Children aged five years or older are counted as adults. For families staying with children aged four years or younger, up to three children can be accommodated free of charge, if the children share a bed with an adult. Unfortunately, we do not provide additional towels or bedding for any children that are staying free of charge. We cannot accommodate more than the maximum number of guests.

Yes. We can convert an ordinary twin room (two beds) into a double room (one double bed) if you contact us at least seven days before your stay.
Single bed size: width 97cm, length 195cm, height 55cm
King bed size: width 194cm, length 195cm, height 55cm
Unless you request otherwise, all our rooms are furnished with twin beds.

We provide bath towels, face towels, shampoo, conditioner, body soap, toothbrushes, hair brushes, cotton pads, and room slippers.

Unfortunately, we do not provide nightwear.

Up to three children aged four years or younger may stay free of charge. Children aged five years or older are counted as adults.

In the winter season (December to March), we rent out the facility a flat six-person rate. However, for April to November, we also offer a room plan that allows guests to book a first-floor bedroom with access to the living room on the second floor. Please contact us for further detail.

Two wooden cribs are available.

Unfortunately, we do not rent out additional blankets/mattresses.

One of our three rooms has an en-suite shower room, wash basin, and toilet. The other rooms have access to a shared bathroom with a bathtub.

Unfortunately, there is only one TV, located in the second-floor living room.

A washer/dryer and laundry detergent are provided in each apartment, which you are free to use during your stay. We do not offer a dry cleaning service.

We ask you to bring your own condiments. However, the kitchen is furnished with most essential cooking utensils, including chopping knives, scissors, a chopping board, a ladle, tongs, cooking chopsticks, a whisk, a vegetable peeler, frying pans, cooking pots, and mixing bowls. We also provide tableware, drinking glasses, cutlery, chopsticks, children’s tableware, a microwave, oven, toaster, electric kettle, rice cooker, hot plate, coffee maker, coffee filters, aluminum foil, cling film, and paper towels.

We are currently considering providing this service.

We do not allow smoking anywhere in the building.
Please use the designated smoking area outside the building.

We ask you to refrain from bringing pets into the facility.

There is a small convenience store within Echoland (three minutes’ walk), and a 7-11 located around 15 minutes’ walk away. There are three large supermarkets in Hakuba Village, all of which can be reached within 10 minutes by car.

A number of medical facilities are available in Hakuba Village. Please refer to the links below
Shintani Clinic　
https://www.shintani-clinic.or.jp/
Azumi General Hospital　
https://www.azumi-ghp.jp/related/hakuba/
Kamishiro Hospital　
http://www.shironishi.or.jp/ha/kamishiro-iin.htm
The following link provides information on hospitals that offer emergency weekend services
https://www.vill.hakuba.lg.jp/gyosei/kenko_fukushi_kaigo/iryo_kenko/2041.html

We do not keep medical supplies on site, including plasters and disinfectant.
There are two pharmacies (Ohta Pharmacy and MatsumotoKiyoshi) located in Hakuba Village. Please check opening hours with the pharmacies themselves.

Yes, some of our staff can speak English.

It is currently in preparation.